Reference

Privacy Policy for Your Account

Our Privacy Policy explains the account data we collect when you open an account, verify wallet activity through DANA, OVO, GoPay or QRIS, and return to games such…

Account data useDANA recordsCookie controlsSupport contact
mediaslot78 Privacy Policy for Your Account
CONTACT ROUTES

Three Ways to Ask About Data

Privacy questions should not get lost in a general chat queue, so we route data requests through channels that can identify your account and keep a written trail.

Live chat Reach us through live chat from 09:00 to 23:00 Indonesia time. We can confirm which account fields are visible to support staff and explain the next step for updating contact details.
Email request Send privacy requests to the support address shown inside your account area. Include your registered mobile number, the data topic, and whether the request concerns login records, cookies, or wallet references.
Account center Use the account center to check profile fields before asking for changes. If a data update affects DANA, OVO, GoPay or QRIS matching, we may ask for an additional verification step.
DATA HANDLING

Six Privacy Controls We Operate

We handle privacy as an account operation, not as a distant legal page. That means the same records used to secure your login, match wallet activity, and answer support questions are covered…

Account data

We collect account details you provide during registration, such as name, mobile number, email and login credentials. Those fields help us identify you when you return, reset access, or ask support to check a privacy request.

Payment records

DANA, OVO, GoPay and QRIS references are stored as wallet records connected to your account. We use them to reconcile deposits, verify withdrawals, and investigate mismatches without exposing your payment activity in public areas.

Device sessions

We record device type, browser, IP region and session timing when you log in. These details help us spot unusual access, confirm your recent activity, and protect privacy requests from being handled by the wrong person.

Cookie choices

Cookies keep your session active, remember basic preferences and help us understand whether account pages load correctly. You can adjust browser cookie settings, though some login and wallet checks may need session cookies to work.

Retention checks

We keep records only for account operation, dispute handling, security checks and legal needs where local law permits. When records are no longer needed for those purposes, we remove or de-identify them through our internal process.

Change requests

You can ask us to correct account data, update contact details, or explain a record connected to your profile. We may verify your identity first, especially when the request touches wallet or login history.

Questions About Your Privacy Policy

These answers cover the privacy topics you are most likely to ask before opening or returning to an account. They focus on data we collect, how payment references are handled, what cookies do, and how you can contact us when something in your profile needs attention.

We collect the details needed to create and protect your account, such as name, mobile number, email, login credentials, device data and session records. Payment references appear only when you use DANA, OVO, GoPay or QRIS.

We keep payment references so deposits and withdrawals can be matched to your account and checked if there is a dispute. The record usually includes rail name, time, amount reference, account match and support follow-up history.

Yes. Contact us through live chat or the support email shown in your account area and tell us what needs changing. We may ask for identity verification before updating mobile numbers, email addresses or wallet-linked records.

Cookies help keep you signed in, remember basic preferences and check whether account pages are loading correctly. You can manage them in your browser, but blocking every cookie may interrupt login, wallet checks or support forms.

We share only the details needed to process or verify a transaction through DANA, OVO, GoPay or QRIS. We do not send game session details to a payment rail unless a dispute requires a specific account check.

Retention depends on the record type. Login, wallet and support records may be kept while your account is active and for a reasonable period after that for security checks, dispute handling and legal needs where local law permits.

Start with live chat from 09:00 to 23:00 Indonesia time or email the support address inside your account area. Use your registered contact details and state whether the request concerns profile data, cookies, login history or wallet records.